Snellcart Online Services Private Limited ("SnellIoT", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial machine monitoring platform, website (snelliot.com), and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, company name, job title, and other details you provide when registering or requesting a demo.
- Contact Information: Information submitted through our contact and audit request forms.
- Communication Data: Records of your correspondence with us via email, phone, or WhatsApp.
1.2 Machine and Plant Data
- Sensor Data: Vibration, temperature, current, and other telemetry data from sensors installed on your machines. This data is processed to generate machine health scores, alerts, and predictive insights.
- Plant Configuration: Machine names, locations, alert thresholds, and maintenance records you configure in the platform.
- Usage Data: How you interact with the SnellIoT dashboard, which reports you generate, and platform feature usage.
1.3 Automatically Collected Information
- IP address, browser type, operating system, referring URLs, and device identifiers when you visit our website.
- Cookies and similar tracking technologies (see Section 7 for details).
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our machine health monitoring platform and Services
- Generate machine health scores, predictive alerts, and maintenance recommendations
- Send you service notifications, alerts, and maintenance reports
- Respond to your inquiries and provide customer support
- Conduct product demonstrations and onboarding
- Improve our AI models and predictive algorithms (using anonymized data only)
- Comply with legal obligations under applicable Indian law
- Send you product updates, case studies, and relevant industry content (you may opt out at any time)
3. Data Storage and Security
Your data is stored on secure cloud servers located in India (Mumbai region). We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for all data in transit
- Role-based access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Automated backups every 6 hours with 30-day retention
While we take every reasonable precaution, no system is completely secure. In the event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach.
4. Data Sharing and Disclosure
We do not sell your personal information or machine data to third parties. We may share information in the following limited circumstances:
- Service Providers: Trusted third-party vendors (cloud hosting, SMS/WhatsApp delivery, email services) who process data on our behalf under strict data processing agreements.
- Legal Requirements: If required by law, court order, or government authority under Indian law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
- With Your Consent: For any other purpose with your explicit consent.
5. Data Retention
We retain your machine sensor data for 5 years to enable long-term trend analysis and historical comparison. Account information and contact data is retained for the duration of your service agreement plus 3 years thereafter. You may request deletion of your data at any time (see Section 8).
6. Your Rights
Under applicable Indian privacy law and our policies, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal retention requirements).
- Portability: Receive your data in a machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us.
To exercise any of these rights, contact us at privacy@snelliot.com.
7. Cookies
Our website uses essential cookies to function correctly (session management, security). We also use analytics cookies to understand how visitors use our site. You may disable cookies in your browser settings, though some features may not function correctly without them.
8. Children's Privacy
Our Services are intended for business professionals and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of the Services after any change constitutes your acceptance of the updated policy.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices: